Services
Our expertise drives your success at every stage.
Strategy.
From the outset, Pro AV Solutions consult with clients to understand their technology requirements. Strategy and engagement all starts with communication. We consider ourselves to be experts in our field, which is solely due to our passion around products, technology and the services we help our clients choose through education based off our extensive experience.
The fundamentals of audio visual standards mixed with innovation and the consideration of room functionality are all taken into consideration by our team. Our responsibility is to determine the best technology required to deliver solutions based on what people need, married with improved business outcomes.
Design.
Design is often a journey of discovery as we take people through what is possible. Designing a system does not revolve around the individual products in the space, but rather the needs and the uses in the space by all individuals. The design plays such a key role in the development of the functionality of each room. Our end design is achieved through communication and further discussion aimed at defining a scope, supported by a functional brief, matched to the business budget.
We use our knowledge and expertise to assess the system design, aesthetics and overall infrastructure to provide value-focused and effective solutions.
Our design is not just about how a solution looks, but just as importantly, how it works and what it achieves. We do this to make sure the system works to the client’s needs and is appropriate for the environment.
As part of our design process, we provide accurate drawings and schematics which are essential to the smooth running of a quality installation. Whether the requirement is for cable schedules, rack layouts, as-built drawings or any other CAD requirements, our own in-house resource provide this service.
Integration.
The systematic process of professionally delivering a solution which accurately reflects the vision and expectations of stakeholders.
Project Management.
Our professionally qualified Project Managers are the key to making sure projects are completed on time, to budget and that the finished solution meets the highest quality standards. Our Project Managers remain on-hand throughout, providing the necessary liaison and coordination. They are experienced at working comfortably with other trades such as builders or architects.
Installation.
We send qualified technicians to cable and install equipment on-site. Whether the installation is large or small, the right team will be allocated to ensure it is carried out properly. The company’s approach to testing equipment before installation has been proven to minimise on-site disruption and reduces complications.
Programming.
To ensure systems are easy to operate, Pro AV Solutions in-house engineers will program touch panels to provide user friendly menus. These panels not only replace individual remote controls, but can also control lighting and be linked to room booking systems.
Adoption.
It is one thing for your IT staff to know how to use the technology, but are they the key staff using the space? Most of the time, it is staff who aren’t as familiar with the technology, aren’t as confident with it and therefore often call on others to assist them, which can easily have been prevented.
Not only do we offer on-site training before the Go Live date, we also offer unlimited refresher training on demand.
This means that if you have new staff, or staff that missed initial training, our expert staff can come in and show them the full functionality of the technology.
For peace of mind, we also provide a go-live concierge for your first day in the new space. This means that if there are any questions or confusion, someone is there to help.
Managed
Services.
Pro AV Solutions offers a range of comprehensive managed services, providing our customers total peace-of-mind, whether you want us to monitor your assets, control aspects of your infrastructure, manage your estate, or put simply, own your estate o Professional Audiovisual, Collaboration and Unified Communications Solutions, we have a solution for you.
Using comprehensive tools such as AMX Resource Management Suite, Crestron Fusion or a raft of Unified Communication platforms, we can be in control, making your life easier and trouble free.
The pinnacle of our managed services offering is what we call AVAS, or AV as a Service. This provides our customer with a whole of lifecycle asset management program. If you want the technology, need the technology, but don’t want to own the technology, let us take care of this for you and just provide our expertise and latest range of technology rich solutions that we are renowned for, installed on your premise and completely managed and refreshed by us, free of any capital investment.
We can take care of everything!
AVCARE™
Pro AV Solutions offer a comprehensive service program, AVCARE™. AVCARE is our National support team with flexible service agreements to keep your system running at peak performance.
Our AVCARE service programs can be tailored to your business offering pay as you go service, preventative maintenance, through to our comprehensive Priority Service Level Agreements, tailored to meet the needs of
every customer to truly protect your investment now and well into the future.
Our specifically designed online customers’ services portal allows our customers to log service issues, track the live status, and view upcoming and previous service tickets. This ensures your professional AV and UC solutions are in good hands, 24 hours a day, seven days a week.
Service Desk.
Pro AV Solutions has state based and National helpdesks utilising the AVCARE portal. The helpdesk provides first, second and third line support.
SLA & Maintenance Contracts.
Pro AV Solutions provide a consultative approach to offering maintenance and support, our Service Level Agreements (SLAs) are tailored to both the needs of the business and the requirements of the equipment.
Video Conferencing Helpdesks.
Technical issues relating to video conferencing can be discussed ‘in person’ by contacting Pro AV Solutions dedicated video conferencing helpdesk.
Australia-wide Engineers.
Engineers are based throughout Australia, providing planned and reactive maintenance cover so that we can respond to service calls in a timely and efficient manner.
On-Site Technicians.
Pro AV Solutions has a considerable investment within the people working within its Managed Outsource team, most of which are based at clients’ sites providing immediate first line technical support and concierge services.
Management Reporting.
Our sophisticated service software (AVCARE) allows us to record details of all equipment covered under a maintenance contract. Management information can be provided on a monthly or quarterly basis.
Equipment Repair.
To ensure minimum fuss for our clients, Pro AV Solutions has a number of qualified bench engineers who are able to repair all items of equipment, right down to component level.