Pro AV Solutions offers a range of comprehensive managed services, providing our customers total peace-of-mind, whether you want us to monitor your assets, control aspects of your infrastructure, manage your estate, or put simply, own your estate o Professional Audiovisual, Collaboration and Unified Communications Solutions, we have a solution for you.
Using comprehensive tools such as AMX Resource Management Suite, Crestron Fusion or a raft of Unified Communication platforms, we can be in control, making your life easier and trouble free.
The pinnacle of our managed services offering is what we call AVAS, or AV as a Service. This provides our customer with a whole of lifecycle asset management program. If you want the technology, need the technology, but don’t want to own the technology, let us take care of this for you and just provide our expertise and latest range of technology rich solutions that we are renowned for, installed on your premise and completely managed and refreshed by us, free of any capital investment.
We can take care of everything!
Pro AV Solutions offer a comprehensive service program, AVCARE™. AVCARE is our National support team with flexible service agreements to keep your system running at peak performance.
Our AVCARE service programs can be tailored to your business offering pay as you go service, preventative maintenance, through to our comprehensive Priority Service Level Agreements, tailored to meet the needs of
every customer to truly protect your investment now and well into the future.
Our specifically designed online customers’ services portal allows our customers to log service issues, track the live status, and view upcoming and previous service tickets. This ensures your professional AV and UC solutions are in good hands, 24 hours a day, seven days a week.
Pro AV Solutions has state based and National helpdesks utilising the AVCARE portal. The helpdesk provides first, second and third line support.
SLA & Maintenance Contracts.
Pro AV Solutions provide a consultative approach to offering maintenance and support, our Service Level Agreements (SLAs) are tailored to both the needs of the business and the requirements of the equipment.
Video Conferencing Helpdesks.
Technical issues relating to video conferencing can be discussed ‘in person’ by contacting Pro AV Solutions dedicated video conferencing helpdesk.
Engineers are based throughout Australia, providing planned and reactive maintenance cover so that we can respond to service calls in a timely and efficient manner.
Pro AV Solutions has a considerable investment within the people working within its Managed Outsource team, most of which are based at clients’ sites providing immediate first line technical support and concierge services.
Our sophisticated service software (AVCARE) allows us to record details of all equipment covered under a maintenance contract. Management information can be provided on a monthly or quarterly basis.
To ensure minimum fuss for our clients, Pro AV Solutions has a number of qualified bench engineers who are able to repair all items of equipment, right down to component level.