Case Study – City of Gold Coast

Council Chambers

THE BRIEF

The City of Gold Coast required a full upgrade of audio visual technologies within their Chambers. The legacy system of the Gold Coast Council Chambers was unsupportable. This urged them to seek professional advice on a replacement system that could uplift their Chambers into a modern day room and feel proud to have the Chamber sessions streamed to the public rather than nervous and frustrated about technology failures, unreliable audio, and an overall poor experience for viewers and users.

The priority and key requirement to this project highlighted the importance of providing a turnkey Chambers solution, replacing the existing systems which were aged, and providing inconsistent results.
Working closely with the customer, Pro AV Solutions deployed a modern, easy-to-use audio visual solution that enhanced existing workflows and quality of daily operations for those using the Chambers.

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THE SOLUTION

The City of Gold Coast Chambers was lacking a system that provided a quality product for operators, users and the public. Televic’s reliable audio conferencing system was introduced to their Chambers enabling counsellors to clearly read and view what’s being discussed at the time. Televic conferencing solutions offer an end-to-end system, so were not required to use any other third-party, making it the perfect choice for City of Gold Coast.
The Council’s Chamber now also features two large 138 inch Barco XT-E full high-definition LED displays, along with four cameras in place that track to pre-determined positions depending on who has pushed their “Push to talk” button at the time. The Barco XT-E LED displays were chosen due to their premium image quality, construction and local support.

An extreme wide-angle camera was also placed to capture the ultimate broad angle view of the room. Each of the delegate units include a 10” display with camera, microphone, and speaker.
For the first time, the Council has E Ink nameplates and can identify attendees at the meeting in a more elegant, efficient and cost effective way than the traditional printing solution that they were accustomed to. Frequent changes to seating arrangements and attendee names are handled seamlessly as the digital technology allows a quick and easy transition, even while the meeting is in progress. In the long run this has improved efficiencies for the staff at the Council and saved money on printing costs.

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ONGOING SUPPORT

Prior to our engagement, multiple contractors and CoGC staff were required to manage meetings. We are now the sole contractor, leveraging the services of our AVCare team, managing these meetings. Council staff are now free to concentrate on their own tasks, without any technology impediments.
With an SLA all packaged into this project, the CoGC are now fully supported under Pro AV’s AVCARE support team. The day prior to any Chambers meeting, our Client Services team go in and test the system to make sure everything is fully operational. This has been such a positive experience for the broader Council staff and meeting participants who now know that the system is going to work every time.
Given the significance of these Council meetings and the importance they play in the public’s eye, we have redundancy equipment on hand so that even if there is a failure at some point, a meeting is not likely to be interrupted.

THE OUTCOME

Given the prominence of the Chambers, this project had to be completed quickly so there was little to no interruption to the Council Chamber’s meetings. We worked closely with suppliers to lock in the stock and had this ready at hand for the deployment. We were able to deliver the project on time and on budget.
The City of Gold Coast now trusts Pro AV Solutions to deliver the service and support that we’ve promised, and it really becomes a true partnership between Pro AV and the CoGC.

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