About Pro AV Solutions

Experience Excellence

A pathway

to experiencing

excellence.

Pro AV Solutions support customers and clients across Australia as the leading Tier 1 provider of audiovisual, video conferencing and collaborative technologies, providing a complete range of products and services to private and public organisations.

Our core competency is understanding business and user requirements and how technology can be integrated into a work environment to create solutions that help our customers, as either individuals or teams present ideas, share information, communicate and collaborate.

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Who we are and what we do.

We believe customer and client experiences with Pro AV Solutions should be a seamless and enjoyable journey. Whether that journey encompasses one or all the typical project phases:

Our

Portfolio.

  • We understand the modern workplace is an ever evolving environment, reacting and responding to the needs of its workforce and the world around it.
  • Multi-generational workforce, new modern working methods and technological advances are driving the need for change.
  • Our company mission is to deploy technology that people trust because it is simple to use and works every time.
  • Ensuring workplace changes and technological advances enable organisations to remain competitive, efficient and productive is vital.

Our Vision.

We believe people can have an experience deemed excellent when outcomes exceed expectations

We acknowledge that experiences are made up of people’s emotions, sensations and thoughts

We strive to follow a set of valued that deliver positive emotions, sensations and thought

We call these values our Algorithm of Excellence (AoE!)

Our Mission.

Why – Our Purpose

Financial & Professional Fulfilment

  • Our people are the main ingredient of our experience excellence recipe.
  • Our business has the responsibility to ensure our people are trained and have the skills required to perform their role to a level that exceeds the minimum designated competency.
  • We believe this is not only the most critical ingredient in our experience excellence recipe, it is also the most important ingredient for individuals to achieve financial and professional fulfilment.
  • It also just happens to lead to outcomes of excellence for our customers and partners.

Finding the Best Way

  • Innovation has been our driving companion behind our daily actions throughout the companies journey from conception in 1995 to where we stand today.
  • Each day a little bit further down the “best way” road.
  • We define innovation as finding the best way via ideas that provide value.

How – Our Secret Sauce

People and Process

  • Finding the best way means we assess, examine and learn from the outcomes our actions produce.
  • Ideas on how to improves come from our people, customers and partners when they challenge thinking and the status Quo.
  • We adjust processes to produce different outcome(s).
  • We check outcomes against intent.
  • Innovation via people and their values.

Innovation
People - Training
Mission, Vision, Values
 

What – Our Mission

We deploy technology that is simple to use

Click below to visit our Sydney Showroom virtually.

Virtual Tour
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Every employee has a Position Title and Role Description within the Business.
Position Titles define the relative position of an employee. There are four Position Titles:

Director, Manager, Team Leader and Team Member.

People & Culture.

The business is structured around Divisions and Business Units.
A Division is a group of Business Units working under the direction and guidance of a Division Director.
A Business Unit is a group of people working as a team. There are four Divisions:

Sales & Marketing, Operations, Customer Service & Support, and Business Operations.

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Our Divisions

& Units.

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Pursuit of strategic opportunities including communication of brand proposition - See account management.
Professional highly experienced and educated individuals carrying out the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria within a specified time frame.
Professional highly experiences and educated individuals carrying out the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria within a specified time frame.
"You make our problems go away" Typical feedback from clients and customers when describing our customer service and support team. Over the past decade Martin and the team has built a reputation based on trust and support. Rapid same day resolution of our customers problems remain the primary and daily focus of our customer success business unit.
Our engineering division is led by highly skilled, competent, qualified and experienced minds, who apply agile management and leadership across the engineering division.
Professional highly experiences and educated individuals carrying out the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria within a specified time frame.

Get in Touch.

Please contact our friendly staff at one of the phone numbers below, or submit a contact form and we will get back to you within 24 hours.

Phone.

Sales – 1300 287 253

Service – 1300 282 273

See office locations.

Web.