AVCARE™ - Service Program and Portal

Managed Services

Technology investments form the core of any business operation today. Extending the lifecycle of your technology assets is essential to ensure your business operates as efficiently and profitably as possible.

Pro AV Solutions’ proprietary AVCARE™ Service Program is an industry specific service suite comprising customizable, premium Service Level Agreements (SLAs), and an online servicing portal and ticketing system.

Through the AVCARE™ Service Portal, the AVCARE™ Service Program provides additional customisable service features from our comprehensive range of Managed Services, which is also offered independently.

AVCARE™ Service Program - An Australian First

Pro AV Solutions' AVCARE™ Service Program delivers industry specific aftercare to the digital integration industry. Leveraging more than 25 years of our experience and expertise, the AVCARE™ program addresses complex audiovisual and unified communication service requirements that our diverse multi-sector client base may experience.

The AVCARE™ Service Program offers:

  • Australia’s first proprietary online service portal for the AV/UC industry
  • Dedicated service centres across Australia
  • Prioritised and flexible local or national Service Level Agreements (SLAs)
  • Customisable service requests
  • Emergency service callouts
  • Help desk assistance

AVCARE™ Service Portal: Engaging Service 

Exclusively developed by Pro AV Solutions, the AVCARE™ Service Portal enables our clients to:

  • Log scheduled emergency service checks or routine maintenance requests.
  • Create and monitor the progress of their service tickets
  • Confirm and validate their service contracts
  • Renew their service agreements
  • View their complete service history
  • Access our service knowledge base
  • Generate service management and operational reports

To enquire about an AVCARE™ Service Program for your business, call 1300 AVCARE (1300 282 273) or email avcare@proAVsolutions.com.au to connect with our service advisors.