Customer Service

At Pro AV Solutions, we pride ourselves on offering the very best service in the industry. Whether you choose to make your purchase online or in our store, you can be assured that we will provide you with excellent advice and prompt delivery of your order.

Our customer service principals are based on the The Pro AV Solutions brand essence which is is defined as "Committed to delivering excellence"

It is our brand essence that reflects strongly the emotional energy and technical know-how that underpins everything that Pro AV Solutions undertakes.

Our Commitment is to Delivering Excellence in:

  • Customer relations.
  • Recommendations to our clients.
  • All outcomes we produce.
  • Procedures and practice.
  • Environmental practice.
  • Supplier relationships.
  • Providing leadership.

Beware of 'grey' imports

All of the products we sell carry a full Australian warranty. We only source our product range from official Australian distributors and we do not "grey import" from overseas.  Products which are not purchased from the Australian distributor may not have a valid Australian warranty, leaving the end user with an expensive repair bill should the goods fail.