Privacy Policy

• Our commitment to privacy
• Why we collect personal information
• The personal information we collect
• How we collect personal information
• Use and disclosure
• Others who may have access to information
• Information security
• Our websites
• Access rights
• Contacting us about privacy

Our commitment to privacy

We respect each person's right to privacy, so we're committed to complying with the Privacy Act 1988 and the National Privacy Principles.

This Statement contains some important information about how we deal with personal information. More detailed information is in our Privacy Policy, which is available on request. In this Statement the expressions, 'we', 'us', 'our' refer to Pro AV Solutions Pty Ltd ACN 158 642 650.

Why we collect personal information

We collect personal information to provide the information, products and services our customers and contacts request, to communicate with our customers and contacts, to keep our customers and contacts informed of products and services that are available from us, to assist and facilitate any warranty claims by our customers and contacts in respect of products and services we provide and to responsibly market our products and services. Our contacts include people who are employed by our customers or potential customers and people who may recommend our products and services

The personal information we collect

We only collect the personal information that is necessary to enable us to efficiently, lawfully and ethically carry on our business.

Unless we need particular information to supply the specific information, products or services you request, the personal information we may collect about you will usually be limited to your name, gender, contact details, occupation, employer, details of products and services purchased by you and details of your participation in our events and promotions.

How we collect personal information

We will generally collect your personal information directly from you. We may do this when you meet with one of our employees, communicate with us by telephone, mail, fax or email, subscribe to our publications, participate in our promotions or workshops, or submit information via our website. We may be unable to provide the information, products or services you request, or allow you to participate in our events and promotions, if we are not given the personal information we ask for.

Sometimes we may obtain information about you from our customers and contacts. For example, your employer may provide us with your contact details.

Use and disclosure

We may use personal information collected about you to provide the information, products and services that you or your employer requests, to assist and facilitate any warranty claims by you or your employer in respect of products and services we provide, to send you invitations to and information about our events and promotions or communications about our products and services (but we won't send you such material if you've told us that you don't want to receive it).

We never disclose personal information we collect to any entities outside our group of related companies to allow them to market their products or services.

Others who may have access to information

Sometimes we use external service providers who may have access to some personal information we collect. For example, we may use external contractors to manage our databases or websites or to attend to our marketing communications. We ensure that these contractors are bound by obligations of confidentiality and may only access information to the extent necessary to provide the services we require.

Information security

We take appropriate steps to ensure that all information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. We maintain physical security over our premises and access to our computer systems is limited by user identifiers and passwords.

Our websites

You may use most sections of our website anonymously, but any information you choose to submit to us via our site (eg to subscribe to a publication, participate in an event or promotion, or send us an email) will be treated in accordance with this Statement.

Our websites may use cookies to profile you and to tailor marketing material to your preferences. We may also record details of your visit to our sites such as your server address, domain name and browser type, the date and time of the visit, the information downloaded, and links from other sites followed to get to our sites -this information is anonymous and is only used for statistical and website development purposes.

You may require a Username and Password to access some sections of our site. If you have a Username and Password, they will be used to identify you when you enter those sections.

Access rights

You can request access to the personal information we hold about you. We may charge a fee when access is provided. More information about your access rights is in our Privacy Policy.

Contacting us about privacy

To obtain a copy of our Privacy Policy, enquire about any privacy issue, or make a request for access to information, please contact:

Privacy Officer
Pro AV Solutions

E: info@proAVsolutions.com.au